1. For which reasons can I return purchased products?
You may want to return your item due to any of the following reasons:
√ : Required X : Not Required
Reasons for return
|YOUR RETURN MUST BE|
|New condition||Sealed condition||Not damaged|
|Delivery – Wrong Product||
Product sealed should NOT be broken
|Quality – Damaged Product||X||X||X|
|Quality – Product Condition||√||√||√|
|Website – Incorrect Content||√||√||√|
– Alternatively, you can ship your return items using any courier service and your courier fee will be reimbursed if it’s a valid return.
– In the unlikely event that your return does not meet requirement(s), we will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
– In the event that you have received damaged products, please contact us within 24 hours to expedite the claim process.
2. How long is the quality evaluation process?
– Quality evaluation process may take up to 2 – 3 business days. While for Replacement request process begins after we have completed evaluating your returned item.
3. How do I request for returns and refunds?
– If you wish to request for return and refunds you can contact us at email@example.com and notify us within 24 hours of receipt of goods. Read our Terms & Conditions for further information or contact us at firstname.lastname@example.org or call us at 603 4023 3702 / +60304023 4702 should you have any questions or further requests.
4. Where to return?
– Kindly have your returns shipped to our Returns Mailing Address:
Omeco (M) Sdn Bhd
1-3-8 Block C,
Jalan Semarak Api,
Diamond Square Commercial Centre,
Off Jalan Gombak,
53000 Kuala Lumpur